Eligibility for Returns
-
Returns must be initiated within 3 days of delivery.
-
Items must be unused, unwashed, in original condition, and with all tags intact.
Non-Returnable Items
-
Customized, altered, or clearance sale items cannot be returned.
Return Process
-
Contact our support team at [support@aimal.com] within 3 days of receiving the product.
-
Provide order details and reason for return.
-
Our team will arrange pickup or guide you on returning the item.
Refund Process
-
Refunds will be issued within 7–10 working days after inspection of the returned product.
-
Refunds will be made to the original payment method used.
Exchange Policy
-
Currently, we do not offer direct exchanges. Customers may place a new order after a return is processed.